Terms & Conditions

ProPlate’s Terms & Conditions

  1. Quotations are valid for ninety (90) days from issuance. After ninety days, prices and terms are subject to change.

  2. New customers will be required to complete a credit application prior to processing their work.

  3. We warrant that processing and finishing shall meet the customer’s specifications supplied in writing, provided there is a stated requirement that such processing and finishing shall be free from defects in material or workmanship.

  4. When the customer specifies methods and procedures to be followed, we shall comply whether or not the desired result is indicated. We assume no responsibility for the correctness of such methods and procedures or the result when they are followed. We do not warrant that the material finished by the customer is suitable or fit for processing and finishing.

  5. In special or experimental (R&D) processing and finishing, our charges are not contingent upon the success of the work or the benefit derived by the customer.

  6. Expedited orders will incur additional fees based on the lead time request and order size.

  7. We assume no responsibility for defective plating or other finish on materials or merchandise previously plated or finished by others. Such defective merchandise will be returned to the customer for refinishing or can be stripped and refinished in our plant at the customer’s expense.

  8. We assume no liability for any loss or damage to merchandise or material while in transit to or from our factory, whether in trucks or vehicles owned by us, the customer, or any third person acting on our or the customer’s behalf, or for any loss of or damage to said merchandise or materials while the same are in our possession for any cause whatsoever, including, but not limited to theft, fire, casualty or act of nature.

  9. No claim for shortage in weight or count, or defect in quality, will be allowed unless presented in writing within 60 business days after receipt of material by the customer or the customer’s consignee to whom it is delivered; the customer hereby expressly assuming the risk of discovering such shortage or defect within such time. Any material will be refinished by us without charge, provided such materials are returned in the same condition as when originally shipped by us. Any requested changes to the specifications noted on the original Purchase Orders(s) for refinished work may incur additional charges.

  10. Additional charges may also be incurred if the parts come to us in a less than optimal condition that could affect the successful outcome of the plating or contaminate the plating baths. We may be unable to plate these parts; in this case, the parts would be returned at the customer’s expense; or we may have to spend extra time cleaning the parts in order to have a successful plating outcome. It may require that in the future, we add a pre-inspect step. Any of these modifications may require additional charges.

  11. All other compensations will be given in the form of a credit towards future orders.

  12. This warranty is expressly in lieu of all other warranties expressed or implied. Our liability for any loss or damage of any nature, including, without limitation, direct, indirect, and consequential damage, is limited to the customer’s cost of the material or merchandise or our processing and finishing price for such material, whichever amount is the lesser.

  13. No claim will be allowed for shrinkage, expansion, deformity, rupture, or other altercation of material in finishing, nor for breakage in straightening, except by special separate written agreement.

  14. All quotations, orders, or agreements, or any modifications thereof, are contingent upon and subject to any and all occurrences beyond our control, including but not limited to strikes or boycotts (whether occurring at our factory, the customer’s plant or factory, the plant or factory of any supplier, either of the customer or ourselves, or elsewhere) accidents, theft, fires, war, shortage of materials or equipment, casualty, or acts of God, and we shall not be liable for failure to perform any agreement for such causes. The customer is required, at their own risk and responsibility, and at their own cost and expense, to pick up at our factory the raw, finished, or unfinished materials which we have, belonging to the customer.

  15. Any cancellation of an order by the customer shall be valid and effective only in accompanied payment of an amount equal to twice the cost of actual labor and materials we have devoted to the performance of the order, if any, plus ten percent of the total contract price. Such amount shall be as and for liquidated damages, not a penalty.

  16. All customer’s merchandise in our possession shall be subject to a general lien for all monies owing by the customer to us, whether or not due to payable, and whether or not such monies are owing to us for work, labor or service rendered, or materials or equipment used in connection with such merchandise.

  17. Special tools, racks, and fixtures for the performance of the work described herein designated and built by us shall be and remain our property whether or not the customer is charged for time and/or material in connection herewith.

  18. A tooling charge does not imply that the customer becomes the owner of any tooling or appliance required to aid in metal finishing operations. The charge merely covers a nominal amount for labor and materials and does not include the cost of maintaining a materials stock or reflect the accepted mark-ups for such work. The associated design work and any subsequent development work and modifications are considered to be of a proprietary nature. These services are rendered free of charge to our customers, and any resulting tooling, appliances, or racks are accordingly retained by us.

  19. During storage and transportation of customer’s material, customer’s containers used for delivery to us shall be used, and any damage resulting from such containers shall be at the customer’s risk. Should customers desire other packaging or containers, we will charge for material and handling and will provide such service upon receipt of a written order.

  20. To provide the lowest pricing without the need to hedge for possible increases in metals commodities prices, an occurrence which may take place between the receipt of the customer’s purchase order and invoices sent by us, the invoice may be adjusted relative to the purchase order by an amount that reflects the change in the metal’s price we paid. We provide quotes that inform the customer of the amount of metal required to electroplate their part(s). The metal quantity is referred to as ‘The Factor’. The customer is informed of the cost we used for metals to calculate the quoted price. This information is reflected in the quote. The Precious Metal Adjustment is the amount of metal required, The Factor, multiplied by the difference between the price of the specified metal on the day of invoicing and the quoted metal price. Should the price of the metal paid by us decrease between the purchase order and invoice date, the invoice amount will be reduced to reflect the appropriate amount. Should the price of the metal paid by us increase, the invoice amount will increase to reflect the appropriate amount. For a better understanding, view our Precious Metal Adjustment Calculation Example.

  21. The provisions hereof constitute the entire agreement between the parties. Any changes, altercations, waivers, or modifications that will respect either the job performed or terms of sale or any other matter set forth herein must be in writing, signed by a duly authorized representative of the company. These terms and conditions shall apply to any order or agreement for the processing of any materials or merchandise.

  22. Terms and Conditions of Sale have been accepted as standard practices of the National Association of Metal Finishers.

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